Our latest customer case study has all the makings of a Hollywood blockbuster. There’s a faraway location (Sweden, to be precise). A bunch of plucky young adventurers, in the staff of top working-at-height training, products and consultancy firm C2 Vertical Safety.
And then there’s an evil antagonist: the spreadsheet. For inspection recordkeeping, “we tried different systems, but we always ended up coming back to the same spreadsheet nightmare,” says Martin Malmberg, C2’s direct business marketing director.
Like Grendel in the Anglo-Saxon poem Beowulf, the spreadsheet would come stalking during C2’s darkest moments: when the company carried out its annual midwinter stock-taking exercise.
Then, C2 had to practically shut down for a fortnight so staff could carry out equipment inspections and bring records up to date. But help came from the hand of a stranger from afar.
C2 happened to know a UK company called Lyon, which was using Papertrail to track its Industrial Rope Access Trade Association certifications. C2 was intrigued by the platform’s potential, and that’s how the story came to a happy ending.
“We tried it and fell in love instantly,” says Malmberg. “It’s very easy to learn and easy to use.”
The annual inspection is more efficient thanks to Papertrail. And Papertrail’s ease of deployment and use of the platform is important because C2 now sells the platform to its customers.
Over time, says Malmberg, C2 hopes to use Papertrail’s powerful reporting and analytics capabilities to remind clients when they should be scheduling training and equipment inspections or replacements. Needless to say, we’re looking forward to the sequel.